Help Center

Product sizing varies between styles. Product information can be found toward the bottom of each product detail page. Our unisex-sized products run true to size, however, if you prefer a looser fit we recommend sizing up.

We begin processing orders as soon as they are placed, so for this reason we are unable to make changes to orders.

You’ll receive a tracking link via email when your order ships out. It may take the courier up to 24 hours to update their shipping portal but rest assured that if you have received a tracking number, the item has shipped. If you have any questions about your tracking or shipment, drop us a line at hello@garmmentary.com.

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows: 

● USA: 3–4 business days 

● Europe: 6–8 business days 

● Australia: 2–14 business days 

● Japan: 4–8 business days 

● International: 10–20 business days 

COVID-19 Update: Due to increased order volume and the impact of COVID-19 it may take longer than usual to fulfill your order. We are working to get your order to you as quickly as possible. If you have questions, please feel free to email our customer care team at hello@garmmentary.com. We appreciate your patience and we’re doing our best to get all our orders out on time.

An additional customs and tax fee can occur on international orders.
This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

Before getting in touch with us, please help us out by doing the following: 

● Check your shipping confirmation email for any mistakes in the delivery address 

● Ask your local post office if they have your package 

● Stop by your neighbors in case the courier left the package with them 

If the shipping address was correct, and the package wasn't left at the post office or at your 

neighbor’s, get in touch with us at hello@garmmentary.com with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but 

shipping will be at your own cost. 

We don’t offer returns or exchanges at this time, as all of our products are made to order. However, if there’s something wrong with your order we’re more than happy to assist you. Please let us know immediately if your order was received damaged or you received the wrong order. You can contact us at hello@garmmentary.com within 7 days of receiving your order to start the refund or replacement process. Also, see our answers below regarding wrong/damaged items for additional information.

Refunds are only offered to customers that receive the wrong items or damaged items. If either of 

these circumstances apply to you, please contact us at hello@garmmentary.com with photos of your wrong/damaged items and we’ll sort that out for you. Also, see our answers below regarding wrong/damaged items for additional information.

Although we strive for perfection, sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please email us at hello@garmmentary.com within 7 days of order receipt so that they can work to get the correct item to you as soon as possible. In your message, please include a photo of the incorrect item received, your order number, and any other details you may have about your order. This will help us to identify inefficiencies in our production process as we work toward making better garments for all our customers.

We are so sorry to hear that your order arrived in less than pristine condition. Please let us make it right.
Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.
You may contact our customer service team at hello@garmmentary.com within 7 days of product receipt to initiate the process. In your message, please include photos of the damaged item, your order number, and any other details you may have about your order.
This will help us to identify inefficiencies in our production process as we work toward making better garments for all our customers.
Meanwhile, we’ll get back to you with a resolution as soon as possible! 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. 

Though rare, it's possible that an item you ordered was mislabeled.
If that’s the case, please let us know at hello@garmmentary.com within 14 days of product receipt. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

The initial smell of the product is attributed to the fixation agent (pre-treatment) applied during the printing process to help the ink bond with the fabric. The first wash of your product should get rid of the smell.